MECCA BEAUTY LOOP TERMS & CONDITIONS

MECCA Beauty Loop (also referred to as Beauty Loop) is a customer rewards program ("Program") managed and conducted by MECCA Brands Pty Ltd (ACN 077 859 931) ("MECCA Brands" "we" or “our”) for the benefit of its customers ("Customer" or "you"). Opting in to the Program is automatic upon:

  • a) the creation of a Client file by providing personal information for the MECCA database ("Client file") in one of our MECCA Cosmetica or MECCA Maxima stores or MECCA concession stores (such as our concession store within Myer) ("MECCA Store(s)"); or
  • b) ticking the Program opt in box at or via mecca.com.au ("MECCA Australian Online Store"), (each of the MECCA Store(s) or MECCA Australia Online Store being a "Participating Store"); or
  • c) the creation of a Client file by providing personal information for the MECCA database when making a purchase online or by subscribing to receive email communications from MECCA Cosmetica or MECCA Maxima.

By opting in to Beauty Loop you agree to the Terms and Conditions of the Beauty Loop Program set out herein and our Privacy Policy. Please read these Terms and Conditions and Privacy Policy carefully before you use and/or opt in to the Program. Refer to our Privacy Policy at mecca.com.au/privacy-policy.html for more details regarding use of your personal information and opt out procedures.


PARTICIPATION AND MEMBERSHIP

Participation in the Program is only open to individuals with an Australian residential address. If you are under the age of 18 years, you must have parental/guardian approval to opt in to the Program, and further your parent/guardian must read and consent to these Terms and Conditions. These Terms and Conditions will be accepted by you and will be binding on you at the time of opting in. If you do not agree to be bound by these Terms and Conditions please do not participate in the Program.


CALCULATION OF BEAUTY LOOP SPEND

Purchases at or via one of our Participating Stores are included as spending in the Beauty Loop Program ("Beauty Loop Spend"), provided you identify yourself or your Beauty Loop account details to store staff or log into your account for shopping online. Beauty Loop Spend excludes returns, refunds, delivery charges, and the purchase of gift cards. Beauty Loop Spend includes GST.

MECCA Stores:

Beauty Loop Spend is calculated in $AUD for purchases made in a MECCA Store in Australia (but not a MECCA Store outside of Australia, such as New Zealand). Each jurisdiction is separate and distinct and are managed separately. By way of example:

  • a participant in the Australian Program making a purchase in a MECCA Store in New Zealand will not receive the benefit of such purchase in its Australian Program Spend; and
  • a participant in the New Zealand Program making a purchase in a MECCA Store in Australia will not receive the benefit of such purchase in its New Zealand Program Spend.

MECCA Australian Online Store:

Beauty Loop Spend is calculated in $AUD for purchases made on the MECCA Australian Online Store (but not a MECCA online store outside of Australia, such as via our New Zealand online store). Each jurisdiction is separate and distinct and are managed separately. By way of example:

  • a participant in the Australian Program making a purchase in a MECCA Store in New Zealand will not receive the benefit of such purchase in its Australian Program Spend; and
  • a participant in the New Zealand Program making a purchase in a MECCA Store in Australia will not receive the benefit of such purchase in its New Zealand Program Spend. Beauty Loop Spend excludes returns, refunds, delivery charges, and the purchase of gift cards. Beauty Loop Spend includes GST.

Your Beauty Loop Spend will be calculated and accumulated over a rolling 12 month period and will be reviewed monthly at set "MECCA Beauty Loop Review Dates". These dates are nominated from time to time and currently occur on the 16th of every month. This includes purchases up to and including the 15th of every month. Your Beauty Loop Spend and level will then be updated on the 17th of every month. Purchases at one of our Participating Stores no later than 12 months prior to these dates will be considered as Beauty Loop Spend. These dates may be changed at any given time without notice. Program Spend will not be calculated more than once.

To ensure that your in-store purchases at a Participating Store are calculated as part of the Beauty Loop Program, you should ask a store host to retrieve your Client file by providing a Beauty Loop Program card, or other personal details, prior to completing your purchase, to enable your purchases to be added to your Beauty Loop Spend. If shopping online, log in to your Beauty Loop account via your browser prior to completing your purchase, with the email address you have used for any in-store purchases, to make sure your purchases are added to your Beauty Loop Spend.


BEAUTY LOOP STATUS

As part of the Program, you will achieve Beauty Loop status by purchasing goods at one of our Participating Stores as follows:

  • Beauty Loop Level 1 - by spending between AUD $300 and AUD $599 in a rolling 12 month period, as calculated at a MECCA Beauty Loop Review Date;
  • Beauty Loop Level 2 - by spending between AUD $600 and AUD $1199 in a rolling 12 month period, as calculated at a MECCA Beauty Loop Review Date; or
  • Beauty Loop Level 3 - by spending AUD $1200 or more in a rolling 12 month period, as calculated at a MECCA Beauty Loop Review Date.

Once you achieve a Beauty Loop Level, you will hold this Beauty Loop Level for a 12 month period commencing on the MECCA Beauty Loop Review Date in which it was achieved, unless your Beauty Loop Spend during this 12 month period increases, in which case you may migrate up to another Beauty Loop Level.

The Customer’s Beauty Loop status will next be reviewed 12 months from the date upon which the Customer’s current Beauty Loop status was achieved (this is known as "Beauty Loop Anniversary Date"). If the Customer’s Beauty Loop Spend during the preceding year is not retained by the Beauty Loop Anniversary Date, the Customer’s Beauty Loop status will be adjusted down accordingly.

Any transactions that fall outside of the MECCA Beauty Loop Review Dates will not be included in the Customer’s Beauty Loop Spend for that rolling 12 month period. Orders placed online 72 hours (or less) prior to the MECCA Beauty Loop Review Date may be excluded due to processing times, it being noted that the order is counted as a Beauty Loop Spend on the date the parcel is shipped from MECCA’s warehouse to the Customer. If the MECCA Beauty Loop Review Date falls on a weekend or public holiday, the ‘deemed’ MECCA Beauty Loop Review Date will be the next business day in Victoria, Australia.

To the extent that a Beauty Loop Level has been achieved by you in connection with a breach of these Terms and Conditions or otherwise incorrectly allocated to you, including as a result of an error on the part of MECCA Brands, we may adjust your Beauty Loop Level to the extent necessary to address the breach or error (as the context permits).When a Customer obtains a refund or reimbursement for goods purchased from MECCA Brands, an adjustment is also made to the Beauty Loop account in the amount of the reimbursement granted.


TRANSFERS AND CLIENT FILES

Any transactions by another customer at one of our Participating Stores cannot be transferred to a different customer for someone else to obtain Beauty Loop Spend.

There can be only one customer for each Beauty Loop Client file. Transactions from multiple Customer files or shopping accounts cannot be joined into one Beauty Loop Spend amount. It is your responsibility to ensure that MECCA Brands has only one Client file for you. If you suspect that you have more than one Client file, please Contact Us or call us on 1800 007 844.

Any Beauty Loop Spend amount cannot be sold, transferred, assigned or otherwise dealt with except in accordance with these Terms and Conditions. Beauty Loop Spend amounts have no cash or monetary value and cannot be taken or redeemed as cash or equivalent


BEAUTY LOOP CARD

You may be provided with a Beauty Loop card and identification number. MECCA Brands will use these cards and corresponding numbers for identification purposes. Beauty Loop cards are not debit, credit or charge cards, are not transferable and remain the property of MECCA Brands. We may request that you return your Beauty Loop card to MECCA Brands at any time. Only one card will be issued to each Customer. Cards are not transferable and must only be used by the original recipient and is not to be used for the benefit of any third party. No supplementary or replacement cards will be made available to a Customer unless the Customer has lost or damaged their Beauty Loop card.


REWARDS

Any rewards, gifts, benefits or offers communicated as part of the Beauty Loop Program may include specific offer terms and conditions, including expiry dates and redemption conditions. You should read these Terms and Conditions carefully. Only Beauty Loop members who receive our communications are eligible to use and redeem any rewards, gifts, benefits or offers. All offers, gifts, benefits or rewards are not transferable and cannot be redeemed for cash or equivalent. Customers must present a Beauty Loop card in-store (or another form of acceptable identification), and any other form of redemption that may be required from time to time in order to redeem any such rewards, gifts, benefits or offers.

All Beauty Loop rewards, gifts, benefits or offers are subject to availability. MECCA Brands is not liable for any rewards, gifts, benefits or offers not being available for any reason.


Mecca Beauty Loop Membership Giveaways

Each month MECCA Brands is offering a surprise gift to 1 to 5 randomly selected Mecca Beauty Loop members (“Beauty Loop Giveaway”). If you have opted-out of receiving our communications you will not eligible to participate in the MECCA Beauty Loop Giveaway.

MECCA Beauty Loop members are not required to purchase any MECCA Brands goods or services to be eligible to receive this surprise gift. The recipient of the surprise gift will be selected at random on or around the 28th day of each month by random selection (using a random selection tool or method chosen by MECCA Brands from time to time).

The surprise gift will be mailed to the recipient’s residential address listed on the Customer’s Beauty Loop Client file within 10 days of the random selection of the recipient.

MECCA Brands will announce via MECCA Maxima Instagram, Twitter and/or Facebook platforms that the surprise gift has been mailed to the recipient within 10 days of the random selection of the recipient. MECCA Brands will not post or announce the personal details of the recipient, subject to the terms of our Privacy Policy. Refer to our Privacy Policy at mecca.com.au/privacy-policy.html for more details regarding use of your personal information.

MECCA Brands reserves the right to change or withdraw the MECCA Beauty Loop Giveaway and these terms at any time without notice.


CHANGE OF DETAILS

You should advise MECCA Brands of any change of name, address, contact number or email address by Contacting Us or on 1800 007 844. MECCA Brands is not responsible for any failure by you to notify us of your change of details, which may result in you not obtaining the benefit of Beauty Loop communications and rewards, gifts or benefits or the loss or downgrade of a Beauty Loop status. Changes to your details can be made in-store or on the website at mecca.com.au. You must provide acceptable identification information to change your membership details.


SUSPENSION AND/OR TERMINATION

MECCA Brands may immediately suspend or terminate your participation in the Beauty Loop Program without further notice if you: (a) have breached these Terms and Conditions; (b) have engaged, or may engage, in fraudulent conduct, or conduct that is suspected to be fraudulent, in relation to MECCA Brands, the Beauty Loop Program or your Customer file; (c) have engaged in inappropriate conduct that undermines the reputation or legitimate interests of MECCA Brands (e.g. shoplifting); (d) have supplied or are attempting to supply false or misleading information to MECCA Brands; (e) are selling, assigning, transferring, acquiring, or offering to sell, assign, transfer or acquire any Beauty Loop awards, gifts, offers or benefits other than in accordance with these Terms and Conditions; (f) act in a hostile, abusive or aggressive manner towards any MECCA Brands staff or any other Customer at a MECCA Store; or (g) become bankrupt.

Where your right to participate in the Beauty Loop Program is suspended or terminated, any benefits, rewards and rights and Beauty Loop status you may have at that time under the Beauty Loop Program shall thereby suspend or terminate (as the case may be).

The Customer’s participation in the Beauty Loop Program may be terminated by either MECCA Brands or the Customer by providing the other party with at least 30 days written notice.


WARRANTIES AND LIABILITY

All conditions, warranties, guarantees, rights, remedies, liabilities or other terms that may be implied or imposed by custom, under the general law or by statute, whether express or implied, as to the condition, suitability, quality, fitness or safety of any goods or services supplied under, or pursuant to, the Beauty Loop Program ("Warranties"), are expressly excluded to the extent permitted by law.

Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any condition, warranty or other obligation, the exercise of any right or remedy, or the imposition of any liability under the Competition and Consumer Act 2010 (Cth) or any other national, State or Territory legislation (the "Acts") where to do so is unlawful. To the full extent permitted by law, where the benefit of any such condition, warranty or other obligation is conferred upon the Customer pursuant to any of the Acts, MECCA Brands’ sole liability for breach of any such condition, warranty or other obligation is limited to:

  • a) in the case of goods, supplying the goods or services again or payment of the cost of having the goods or services supplied again;
  • b) in the case of any claim relating to points, to crediting that number of points to the Customer's account; or
  • c) in the case of any claim relating to a reward, to crediting the number of points redeemable for that reward to your Beauty Loop Program account.

To the extent permitted by law, MECCA Brands will not be liable to the Customer (or any person claiming under or through the Customer) or any third party for:

  • d) any personal injury or death to the Customer or any third person;
  • e) indirect, consequential, incidental, special or exemplary damages, expenses, losses or liabilities;
  • f) the loss, theft or destruction of a Beauty Loop card or any other reward, gift, offer or benefit; or
  • g) any delay in replacing a reward, gift or benefit or unauthorised use of any reward, gift, benefit or Beauty Loop,

arising out of, relating to or connected to the provision or use of the Beauty Loop Program, any reward, gift, offer or benefit or any goods or services supplied by MECCA Brands.

MECCA Brands shall not be liable to the Customer or third party for any delay or non-performance of its obligations under these Terms and Conditions arising from any cause beyond its control including, without limitation, act of God, governmental act, war, fire, flood, explosion or civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default by or act or omission of a third party provider, hosting or data centre providers or other suppliers or sub-contractors.


GENERAL INFORMATION

Employees of MECCA Brands, and any customer of MECCA Brands who is eligible for "corporate discounts" or "family discounts", are not eligible to participate in the Beauty Loop Program and are not eligible to use or redeem any corresponding offers, gifts, benefits or rewards.

MECCA Brands expressly reserves the right to change the Beauty Loop Program elements (including, but not limited to, the Beauty Loop Levels, expiry dates or the way in which Beauty Loop rewards, gifts, benefits or offers are earned and redeemed) or cease running MECCA Beauty Loop at any time (without any liability to the Customer or any third party). MECCA Brands will use reasonable endeavours to give advance notice to all Customers of any material changes in writing or by otherwise posting it on our website or other channels. If you do not agree to these changes, you may terminate your participation in the Beauty Loop Program by providing MECCA Brands with at least 30 days’ written notice after the date you received written notice of the changes or the changes were posted on our website or other social media channels.

A notice or communication shall be deemed to be given by MECCA Brands to you if it is sent to your postal or email address listed in your Client file or by otherwise posting it on our website or other social media channels.

Please visit our website mecca.com.au/beauty-loop-terms-and-conditions.html for the latest version of these Terms and Conditions.

You are solely responsible for any government tax, duty or other charge imposed by law in any country in respect of the Beauty Loop Program, your participation in the Beauty Loop Program, Beauty Loop rewards offered or any other transaction within, or arising out of, the Beauty Loop Program.

If any provision (or part of a provision) of these Terms and Conditions are found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.


GOVERNING LAW

These Terms and Conditions, and your participation in the Beauty Loop Program, is governed by and will be construed in accordance with the laws of the State of Victoria, Australia irrespective of where the application for your Client file has been completed. In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions, and your participation in the Beauty Loop Program, you submit to the non-exclusive jurisdiction of the Courts in the State of Victoria.