RETURNS AND EXCHANGES POLICY

We hope that you will be delighted with your beauty-full MECCA purchase.

If for any reason you are not completely happy with your order, you are welcome to return the item:

30 Days Refund or Exchange

REFUND OR EXCHANGE


if returned within 30 days of purchase

90 Days store credit

STORE CREDIT


if returned within 90 days of purchase

To be able to return and exchange, please remember to check the below:

Proof of Purchase

Provide original proof of purchase


Good Condition

Item must be unused and in original, unopened, undamaged and resalable condition

In the case where an item has been lightly sampled, we are happy to provide a store credit for your return.

HOW TO RETURN AN ITEM

OPTION 1

IN STORE

STEP 1

Step 1 - Check the item

Check that you meet the above return conditions.

STEP 2

Step 2 - Return in store

Return your item in person at any MECCA Cosmetica, MECCA Maxima or MECCA Pop store.

FIND YOUR NEAREST STORE

OPTION 2

VIA MAIL

STEP 1

Step 1 - Contact Customer Care

Contact our friendly Customer Service Team on 1800 007 844 to receive your returns authorisation.

STEP 2

Step 2 - Organise FREE return

Organise your FREE return:
Package your item carefully and attach the shipping label emailed to you.

STEP 3

Step 3 - Post it

Drop off your return at a post box or any Australia Post outlet.

Returns without an authorisation will not be accepted.

RETURNS FAQs

WHAT CAN I USE AS PROOF OF PURCHASE?

You may use any of the following as original proof of purchase:

  • Original register receipt or e-receipt tax invoice
  • Beauty Loop account order history
  • Gift receipt

WHAT IF MY ITEM WAS DAMAGED, INCORRECT OR FAULTY?

In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our friendly Customer Service Team on 1800 007 844, who will be happy to assist in arranging your return or exchange.

WHAT DO YOU MEAN BY "LIGHTLY SAMPLED"?

"Lightly sampled" means an item may have some signs of minor wear or use, but must not be damaged unless the item was received by you in this condition.

I’VE RECEIVED AN ITEM AS A GIFT BUT IT’S NOT QUITE WHAT I’M AFTER. CAN I RETURN IT?

A gifted item can be returned for an exchange or gift card provided you have a gift receipt as your proof of purchase, and the product is unused and in its original packaging. Unfortunately refunds are not available for gift returns.

WHAT IS THE RETURN TENDER?

All returns will be processed onto the original payment tender, unless your item was returned between 30 and 90 days, or if the item has been lightly sampled. In these cases you will be issued with store credit in the form of a MECCA gift card (for use online or in store).
If you would like to return an item that was purchased using a MECCA Gift Card or eGift Card, your refund will be credited in the form of another MECCA Gift Card.

HOW LONG WILL MY RETURN TAKE?

For returns via mail, items typically take 2 to 7 business days to reach our warehouse. You will be able to track the delivery of your return via the Australia Post tracking number supplied when you book your return.
Once your return has been received at our warehouse, it will be processed within 1 to 3 business days. Your bank may take a further 3 to 5 days to clear the funds back into your account.

CONSUMER GUARANTEES

As a consumer you are entitled to the benefit of consumer guarantees in respect of items purchased from MECCA that cannot be excluded under the Australian Consumer Law. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange, or you may keep the item and seek compensation for any drop in the value of the product.

Where an item is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and MECCA may not provide a refund, exchange or repair. MECCA will require an original proof of purchase before providing a remedy under the Australian Consumer Law.

Consumer guarantees cannot be excluded and are in addition to any manufacturer’s warranties or extended warranties purchased or given to you.

Where your rights under the Australian Consumer Law do not apply but the item is covered by a separate manufacturer's warranty, you may need to seek a remedy from the manufacturer direct in accordance with the manufacturer's warranty. MECCA can put you in touch with the manufacturer should you have any questions regarding manufacturer’s warranty and return policy, such as the assessment process, required repair works and indicative repair times.

PRIVACY

MECCA is committed to protecting your privacy. You may be asked to provide present photo identification when returning an item so that we can record your name, address and other identification details. Personal Information (as defined in the Privacy Act 1988 (Cth)) collected will be stored and used in accordance with MECCA Privacy Policy.

ONE LAST THING...

Please choose carefully as refunds are not normally provided where you have simply changed your mind or made a wrong selection. The decision to offer a change of mind refund will be made at our absolute discretion.

We really value our customers at MECCA and want to make sure that you are completely delighted with your beauty-full purchase. We hope that our returns policy reflects our commitment to provide you with a delightful shopping experience at MECCA.