SHIPPING

How long does shipping take?

Orders are delivered via Startrack Express within 1-2 business days to all Australian metropolitan areas. Please allow for an additional 1-2 days transit for regional areas.

To ensure secure delivery, all parcels must be signed for upon receipt. If you don’t expect to be home during normal business hours, please choose a delivery address where someone will be available to sign for your parcel.

During peak periods there may be a delay in getting your order to you, please allow 1-4 business days. For further details on Holiday cut off dates please refer to our Holiday Shipping Dates.


How much does shipping cost?

Shipping is free for all orders of $75 AUD or over within Australia.

Orders below $75 AUD are charged a flat delivery rate of $10 AUD within Australia.

From Monday 5th December until Friday 9th December 2016, shipping for all orders is free.


What are the holiday shipping cut off dates?

Place your order before our shipping cut off dates to receive your parcel before Christmas Eve.


Where is my order?

Once your order is shipped you will receive a confirmation email from mecca.com.au which will include your StarTrack consignment number.

You can track the progress of your order through to shipment under ‘My Orders’ in the My Account section or by visiting www.startrack.com.au and entering your consignment number. If you are unable to locate your consignment number, or if you have any questions about your shipped order please call us on 1800 007 844 Monday to Friday 9am - 5pm AEST or Contact Us and our Customer Service team will assist you with your enquiry.


Can I ship to multiple addresses?

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.


What about lost or damaged goods?

If your order is lost or damaged in transit, please contact our Customer Service team on 1800 007 844 Monday to Friday 9am - 5pm AEST or Contact Us If you have not received your order within 4 working days, please contact us so that we can assist you.


Do you offer international shipping?

Products purchased on this website can only be delivered within Australia.

If you are based overseas, but can’t bear to live without your favourite Mecca Cosmetica and Kit Cosmetics signature line products, we are happy to assist you. Simply call our Customer Service team on +613 9420 7373 from Monday to Friday 9am - 5pm AEST or Contact Us. We will calculate your shipping costs when you place your order. We use Australia Post postage calculation found here. Unfortunately, due to hazardous and flammable goods restrictions, we are unable to ship hazardous goods internationally, including all nail polish, fragrance and aerosols.

Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.


Do you offer shipping to New Zealand?

If you are based in New Zealand, please visit meccabeauty.co.nz

If you wish to order products that are not ranged on the meccabeauty.co.nz site, we are happy to assist you via mail order. Simply call our Customer Service team on +613 9420 7373 from Monday to Friday 9am - 5pm AEST or Contact Us We will calculate your shipping costs when you place your order. We use Australia Post postage calculation found here. Unfortunately, due to hazardous and flammable goods restrictions, we are unable to ship hazardous goods internationally, including all nail polish, fragrance and aerosols.

Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.